Andrew E.

I had an overall good experience with BAX until I sent my MPC One in for repair under the 3 year warranty. An issue developed with the headphone output on my device, audio is cutting out left to right and there's loud interference noise when adjusting the volume. This has made it impossible for me to use in quite environments with headphones on because the sound keeps dropping out
I sent the item back which all went smoothly. I was supposed to be notified when they received the item but after 3 weeks I still hadn't heard anything from BAX about the status of my repair so I emailed them. A couple of days later I got a reply saying they have thoroughly tested the item and found no similar complaints or defects, its functioning as it should with nothing wrong with it and I must now pay a consultation fee to get it back.
Naturally I was shocked at disappointed at this because I know for a fact there is a problem with the headphone output, I've done several test with different headphones and cables and the result has been the same, its got a fault.
I asked them twice to confirm whether they have tested the headphone jack but the only reply I got was an invoice for me to pay to send the item back.
There is no way I would've sent my device back unless it was a genuine fault, I have emails with BAX going back to January about this issue. You can also do a search of MPC headphone problems and see for yourself other people have suffered this issue, so its deceptive or shows lack of research to suggest they have never seen any similar complaints when I can find it on the net in 2 seconds flat.
I ended up paying the "consultation fee" which felt like a ransom, and the item was returned to me and just as I suspected the same fault remains which was gutting, It was a kick in the teeth to be without my MPC for so long and then have to pay for the displeasure of getting it back with the same fault. I feel betrayed and let down by BAX and feel like I've been treated very unfairly and feel quite used to be honest. It's terrible that I'm out of pocket over this issue which hasn't been resolved. I still have a defective product under warranty but they have refused to accept there is a fault. If I send it back again I fear they will claim to find no fault and charge me again to post it back.
I would strongly advice that anyone looking at products from BAX to check other dealers first because if you need to make a warranty repair you might end up in the same boat as me, which means you paying out and still owning a defective product.
Overall I'm very disappointed and upset by BAX, they've betrayed my trust