I had ordere d my replacement laptop battery before I read the reviews. That was when I became concerned. However, the item arrived after 15 days, it was well packaged and works perfectly, so i have no real complaint. I would like to say that not having a contact telephone number seems less than customer-friendly, also there was no indication at the time of ordering as to how long delivery would take. Perhaps if these two issues were addressed, reviews might be more positive?