I had a straightforward divorce with no property or children, and they could not get the paperwork right. It was rejected by the courts 6 times until I finally figured it out myself. My divorce is done and they still sent paperwork to complete thinking it was open. It took over a year to complete my paperwork no thanks to them. I've reached out to address the issues with them and I got just the response I expected. They offered no resolution and their rebuttal didn't even make sense. They are so incompetent that they think they sent me paperwork last week when really they sent me that paperwork in May and I've finalized my divorce since then. Their customer service is not helpful at all and even though they put you on for 10 minutes so they can read your file, they still have no clue what is going on with your case or how to fix the problems they created. I would definitely avoid especially if your divorce is friendly. Just go get a mediator and getting it done quicker and easier than this company can.