I have a holiday rental to let, and holiday Lettings have made a booking at the wrong price (I hadn't even set a price), and now want to charge me 120 GBP to cancel the booking as the bookers don't want to pay the full correct price!
We hadn't set a price for 2018, but Holliday Lettings took a booking anyway. And they set the price (mid summer) as the lowest price that we had ever charged. We told the bookers that Holiday Lettings had assumed a price as we hadn't set one, and told them the correct price. This was more than the bookers wanted to pay, and wanted to cancel. I completely understand, and thats fair enough.
Holiday Lettings however want to charge me 120 GBP for the cancelled booking! It was them that assumed a price and told the booker, and let them book! So why should we pay a fee for them cocking up our booking price. If they want to assume a price, then at least assume the price for the same time the year before!
Not happy at all with them and am cancelling our advert with them.
If you want happy customers then do NOT advertise with Holliday Lettings.