Andrew B.

They try everything to get you to give up your right to a claim. This company will throw up so many unnecessary administrative roadblocks in the hopes that you simply give up your request for a claim. I first contacted them on February 28th for a broken screen. I didn't get "approved" for repairs until January 14th. This was only after, no less than, six phone calls, multiple emails and three requests for a Supervisor. Every single time they told me the company line, "Your request is being reviewed. Try calling back in two to three business days." Every call back was answered by another roadblock. I have been a Rogers Wireless customer for over fifteen years. I've never been treated so poorly by any company in my life. This experience is making me want to change my cellphone provider.