Andrew a.

They delayed my order for over a week, stating I had to give a authorization code for the payment to leave my account, however they did not inform me of this. They said an email was sent but it was not. The payment was clearly showing as left my account on my online banking, however I had to call my bank to obtain the code anyway or they would not ship what I had already paid for. I provided them with this code after calling my bank and they debited my account again! So now they have taken 2 lots of payments from my account. I paid for the quickest express delivery which was meant to be 1-3 working days. The order was placed on the 01/05 and still my products haven't arrived. I called and have been on hold for 20+ minutes. I used the online chat to try and resolve this and was told that the 2nd payment was an authorization and it will be returned to me when the status of my order is shipped. My order status has been "shipped" for the last 2 days and still the funds have not come back. A payment authorization should surely only be for a small percentage and not the total. This means that their business model is take 2 x the amount of money from your account every time you place an order and mask it as an authorization which doesn't get returned to your account. I asked them to simply send 1 of the payments back to me and they said they do not have to do that and suggested I take it up with my bank! I have no idea what the hell is going on, i am overdrawn and about to miss a payment deadline for my credit card, this will incur a charge and void my interest free period on my card causing every months repayments until my card is cleared to increase by over 100 ponds. I have submitted 2 emails so far over the last 2 days and both are unanswered. Absolutely shocking company. DO NOT USE.