Andres R.

I bought a flight that I could not use them. I rang to the Vayama Customer Service and they told me that I will get back my money (also I have an email where say that my ticket will be fully refundable). So, I bought a new flight for another day cheaper in another company (because I gonna get back my money). After 6 times talking by phone whit someone from the customer service (it was more that 3 hours on the phone, because each time that I rang I must wait 20 minutes or more to could talk with someone), they sent me an email that "unfortunately I will not get back my money"... to easy for their job, just said that I will lose 600 euros. And that is it..