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Andre P.

Contributor Level

Total Points
84

1 Review by Andre

  • Orbitz

12/14/15

I will Never recommend using Orbitz. In June of 2015, I purchased 2 round trip tickets from Alaska to Florida using Orbitz for a December 2015 holiday trip. Great price, definitely not worth it. I chose to use one airline (Delta Air all the legs of this round trip air.) I got confirmation for 2 round trip tickets, dates and times all good. Over the next 5 months, we got approximately 6 notices of scheduling changes. I understand this, flight schedules change constantly. Happens - when you book far in advance. We travel often.

Upon preparing for this upcoming trip, I printed out the latest updated confirmation and noticed it said, One Way for each of us and I could not get the return portion to show up. I telephoned the airlines directly asking what was going on, was told "Orbitz cancelled my return portion". I then asked for a supervisor and Delta supervisor was courteous and did not have a reason for me, but told me not to worry as they were 'contractually obligated" to get us on that return... This is in December, just 2 weeks before we are to leave and during the holiday season - I was not hopeful. Sure enough, I was not able to get return flights during the dates we had originally paid and booked for.

Final answer, we got out 2 days later than planned. Obviously this caused me a great deal of stress, a great deal more money as I was scrambling to find a hotel for 2 added days, our work schedules had to change, costing us substantial more - financially - as well as our car rental now was more than double the cost to add 2 single days on. I tried every car rental and the answer was the same. More than double the cost as had been booked in advance. The advantage to booking cars early.

I have attempted several times to contact Orbitz directly, asking for a supervisor. The first time, was connected to a supervisor. But his accent was so thick, I could not have a conversation with him. I asked him where he was located and was told, the Philippines. I apologized to him, informed him that I could not understand him and would call back. I have not yet been able to speak to anyone in the U.S. I have even asked for customer service for Chicago, since Orbitz shows an address for Illinois. I have gotten no where with Orbitz directly and no answer for why they would have cancelled our return flight. I feel like an idiot for using them and now reading dreadful reviews that duplicate my complaint.

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