In february i book 3 cruises for december with them; OK. 2 days ago i called my agent to know a price for a cruise in may. She told me the price, i said OK i booke; she said i have something else to do before i will call you back in 10 minutes. 20 minutes later she called back and said the price is now $140. More. I said NO. We cruise a lot, and not sure to book with you again. Thank you.
I’m very sorry that you missed out on a lower rate and can certainly understand how disappointing that can be. Cruise prices do fluctuate often – at the cruise line’s discretion – and all rates must be confirmed with the cruise line before finalizing a reservation for a customer. I do apologize that it took your agent longer than expected to confirm the rate and then get back to you with that information, and that we lost your business as a result. I assure you that we will address this matter with her. Thank you for trusting us with your vacation plans in the past and I hope we will have another opportunity to assist you.