Andre H.

RAISE a SCAM? Run Run Run! This company has to be the worse at customer service and satisfaction in the history of customer service. I ordered a Zales voucher for my wife's approaching birthday. I had to deal with the suspicious support team at RAISE. I received an email telling me that due to the expense of the order I had to go through verification. I was asked four personal questions about former addresses and such which I answered correctly including the last two digits of my social security (all sensitive information). Then the support tech asks me to send in photo ID. I thought this was kind of strange as I order online often and have never been prompted to do such a thing. She wanted me to attach a snapshot of my drivers license to the email which I did and send it back in to them. Which I did. After no response in an hours time and not receiving a call or email confirmation within that hours time, I called RAISE at the 1065ext. I was promptly disconnected three consecutive times. Very unusual I thought. My concerns were confirmed when I called the general support number gave them my order and the support tech once again put me on hold for close to a half an hour. When she came back she said she would need me to resubmit my photo ID. What kind of service is this? I cancelled my order. This has to be one of the worst customer service departments in the history of customer service. Raise seems more like a scam than anything else. I conclude that RAISE may have some great offers but based on my experience, it is definitely NOT a customer friendly entity.