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Probably the worst travel agency ever. They take forever to respond (which was already the case before corona). If it is your turn, they just disconnect. Making you go through the queue all over again. And they just refuse to help. Even if the Airline offers an solution, but demand that it has to go via the Travel Agency, MyTrip/GoToGate/ETraveli Just refuses to help you further with it. (in my case: Malaysia Airlines is OK with a refund in stead of a Voucher, but the Agency refuses to help with it).
And the travel vouchers they offer are only for flights from 1 specific airline (which is logical) but only valid if you book via their site, on which the prices are MUCH higher than via the airline directly. (50% to 500% higher).
You will also notice that the people that actually give a positive feedback about this company are the people that never contacted their customer service, or are being sarcastic.
Tip for consumers:
Just don't use it, unless you don't mind losing the money when things go sour.
Products used:
Flight ticket. Which got cancelled, but they don't want to refund, even though it is OK with the airline.
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I have been travel out of country for Years, and my travel to Brazil every 3 months but this time...
