Andrea S.

If I could leave a 0 star review, I would! This was my first (and last) time using this company for my photography business. I wanted to surprise my best friend for Christmas by having a secret photo shoot with her twin daughters, having a beautiful framed print made, and handing it to her on Christmas Day. Normally, I would have used my regular company, however my print would not have arrived before Christmas. I found canvasdiscount.com and right there on their site, it said "guaranteed delivery before Christmas". It was two weeks before Christmas, so that was perfect! It wasn't until after I ordered and received my shipping notice that it said my print would arrive January 4th. Of course I was annoyed, but what can you do? January 7th, my print arrives. Luckily, I opened it myself rather than just handing it over to my friend because the frame was broken! The packaging was not damaged even the slightest, so this had to have happened while they were packaging it! I had to turn around and buy a new frame for it! I emailed the company and sent them pictures of the damaged frame and asked for a refund. When they eventually got around to emailing me back, they told me in order to receive a refund, I didn't need to send my "canvas print" back, but instead, "take a sharp object and cut through the canvas" then take pics of the destroyed print and email them proof it had been destroyed. I emailed them back explaining that I didn't order a canvas print, it was a framed print, which the print itself was ok, but the frame was broken! I told them again to look at the pictures I had sent. Days later, I get another email with no apology for the damaged product, or any kind of acknowledgement regarding my message in any way, but instead, a measly coupon code to use on my next purchase! Out of curiosity, I checked to see what my coupon discount would be...$12! My framed print I had purchased was $50! I will NEVER do business with this company ever again! Horrible customer service and extremely disappointing products!