Andrea S.

How come your batteries never last anymore. My wife first got your chair in 2005 and it lasted very well for 7 years. Then she received your new chair mpv5 and the batteries are absolute junk. They never last they have had to be replaced 3 times which takes you weeks to come out and replace. I am going to use our FSA to buy a brand new chair from someone NOT hoveround. Also I promise I am not the only customer you will lose. It's just a given with shoddy materials and awful customer service. I complained and asked about the batteries not lasting and the man on the phone just replied in a non empathic way that batteries sometimes are bad. Yeah several times. You lost us. Thanks for the time we had but now I must dump you.