andreas1121

Andrea S.

Contributor Level

Total Points
80

1 Review by Andrea

12/8/20

If I could give ZERO stars I would. I placed an order and IT Cosmetics UK sent the wrong shade. It is clearly their error. They refuse to send out the shade I ordered until they receive the product back. It is their error and it is very inconvenient for me to package and send back and then wait for them to send me what they should have sent in the first place. I have no car or printer and also I am putting myself and others at risk with Covid 19 restrictions by taking an additional unnecessary outing to the post office. They also refuse to make it right by shipping the correct product and a return label for me to return the erroneous product. They have lost a customer. I cannot recommend that anyone trust them with your hard earned money. The have lacked the integrity to make right their own error. Most companies are very good about fixing their mistakes and will do it right away.

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