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andrea r.

1
Level 1 Contributor

Contributor Level

Total Points
367

3 Reviews by andrea

  • VENUS Swimwear

2/2/15
  • Yazmo

1/15/15

Horrible customer service! Sent broken case and said were out of stock. Waited a year of calling and complaining never got the case I was promised, or my money. Was not a cheap case. I am a makeup artist and couldn't use a case that the bottom was going to fall out. I sent pictures threw email and spoke with them on phone. Nothing I promised ever happened. I think its 2 guys just passing the phone back and forth. Never again! I tell all the other makeup artist I know to stay away... Horrible!

  • Nastydress

1/14/15

Nastydress Customer Support01/08/2015 07:19:55 PMDear andrea,
Thank you for your message.
We are very regretted to learn that the item(s) don't fit you.

We are writing to explain that it is Asian size on our site. Thereof, Size is slightly different from that in American size. We have reminded that the measurement and size chart is paid for more attention on our website.

It is acceptable that you return them. We kindly remind you that you need to pay returning shipping fee. However, it is not worth returning back. It will cost much and You can consult the postage by your local post office. Besides, it will take around 10-25 business days to return back for it is international shipping.

Hence we suggest to you can keep them for your friends or your families as gift. We can offer you a discount code of 6% for your next order and you can get the discount on your next order.

We have another option for you. If you can keep the items and pay 80% of the items, we can reship the larger ones within 2-3 working days. It will save your time.

We will be grateful if you can accept the one offer. If the option is not acceptable, please advise us your ideas and we are willing to work with it further.
Hoping to your reply soon.
Madison

andrea Has Earned 7 Votes

Andrea R.'s review of Yazmo earned a Very Helpful vote

Andrea R.'s review of VENUS Swimwear earned a Very Helpful vote

Andrea R.'s review of Nastydress earned 4 Very Helpful votes

Andrea R.'s review of Nastydress earned a Well Said vote

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