Andrea R.’s Reviews of Personalization Mall & more

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“You will NOT get the items you paid for!”

5/14/18

This company is absolutely terrible! They do NOT ship all of your items and when they don't, they refuse to take full responsibility for it. They mess up customized items and then give you the run around so they don't have to replace the item or refund your money. Their customer service is horrendous! I was hung up on and no one ever responds to emails sent to their support line. Stay away from this company. Spend your money with a company who appreciates their customers.

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Personalization M. – Personalization Mall Rep Over a year old

We apologize that UPS lost your package, Andrea. Our customer service team requested the investigation and once UPS responded saying the package was lost, our customer service team offered to replace or refund you for your order. We apologize for the inconvenience this has caused. If you would like to discuss the issue further, please send us a private message and we can have our customer service manager reach out to you to further explain the process. Thank you.