ANDREA R.

I RECEIVED A COACH BAG AND WALLET AS A GIFT. THE THREADING STARTED TO COME A LOSE SO I CALLED THE STORE AND WAS TOLD I GET A YEAR TO RETURN THE BAG I SAID PERFECT WHEN I WENT TO EXCHANGE THE BAG I WAS TOLD I COULD NOT I COULD ONLY SEND IT OUT FOR REPAIR. I SAID I DID NOT WANT A REPAIR IT IN FEAR IT WILL HAPPEN AGAIN I JUST WANTED TO EXCHANGE IT AND THAT'S WHAT I WAS TOLD I COULD DO. SHE THEN WENT ON TO TELL ME THAT WAS NOT TRUE BECAUSE THE ARE WELL TRAINED IN THE POLICY.( CALLING ME A LIAR) THEN THE MANAGER CAME OUT WHO BY THE WAY WAS LARKING AND LISTEN AND PRETENDING TO BE A CUSTOMER CAME OUT AND SAID SHE WAS OFF AND GETTING READY TO GO HOME THEN POND ME OFF ON SOMEONE ELSE AND SAID I COULD RETURN THE BAG BUT NOT THE WALLET. I HAVE NEVER BEING TREATED SO BADLY IN A STORE IN ALL MY DAYS I FELT LIKE I WAS TREATED AS IF I HAD STOLE THE BAG AND WAS ASKING FOR A CASH REFUND. I ALSO JUST WANT TO NOTE I HAD THE ORIGINAL RECEIPT AND PACKAGING THAT TOTALED TO OVER 900$ WORTH OF MERCHANDISE. THAT I ONLY WANT TO EXCHANGE. I WILL NEVER GO BACK TO TAMPA BAY INTERNATIONAL MALL COACH AGAIN.