Bought a Prada bag yesterday. I live near them and got the bag today. They had automatically sent me a link to FedEx to track it. I called customer service and she answered my question. My bag is BEAUTIFUL. Better than the pic. It has everything on the bag engraved Prada. The zipper is smooth like butter-even has the number on the white tag in the pocket that I saw on an authentication website! Also the back of the zipper has the name of the authentic zipper manufacturer (as per the authentication site). I am very happy.