Andrea K.

DO NOT BUY FROM THIS COMPANY!
The costumer service is horrible and unfortunately the orders are always delayed and even if you do manage to speak to someone, they are rude, unfriendly and are not aiming to keep the costumer satisfied.
I have called several times with 45 to 1 hour waiting time and when you ask the wrong questions, the agent hangs up to not answer them, it happened twice to me. Although we explained our situation, the company is not working for the people but rather to gain funds to survive or pay debts. THE CEO and founder, have no active social media/LinkedIn. This says enough about their lack of commitment to treat you with respect and to deliver your products.

Companies are seeking for compassion but what about us that spend money on new items from our hardworking money? What about our money and rights?

I trusted the company because it is German and I thought the law would protect me, apparently a bunch of $#*!s came together, started a company and made sure to scam people from all over the world without being accountable for it.

The agent that spoke to me started to scream, she was aggressive and very unprofessional. If you are in Europe and you can start a lawsuit, please come together and do so to stop them.