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Bed Bath & Beyond
I ordered two bath towels and two hand towels for a bridal shower on 9-19-18. The order was shipped and arrived on 9-25-18. Well I received 1/4 of the order although (one bath towel); although on the tracking information it showed everything was delivered. I called customer support around 12n on 9-25-18 to let them know I had not received the complete order and that I needed it by 9-28-18 as the bridal shower is on Saturday, 9-29-18. The agent assured me that she could expedite and that I would have the rest of my order by no later than Friday, 9-28-18. The morning of 9-28-18 I tracked the package and it showed it had shipped and that was it. I called customer support again and talked to an agent who then said that my merchandise was in NJ (I am in NC) however she would check and give me a call back. This was at 9:00am EST. At the 3:00pm EST I had heard nothing back and called customer support back to be told sorry this is through one of our vendors and there is no way we can get it to you this quick. With all that being said no one really acted as if they cared and now I will be forced the morning of the shower to last minute try to pick something up for the bridal shower. Terrible experience, and the worse part is that after speaking to three customer support individuals 1) the first one misinformed me about the expedited order and the actual arrival date 2) the second one said she would check on things and call me back and never did 3) the third one could have cared less and just simply said "well there is really nothing I can do". Shop on-line somewhere else! Not worth it!
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