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I ordered my products for my birthday on September 15, received order number: LP**************, and then the tracking number which is: IB*******1421 for USPS. I called USPS Customer service and they do not have information for this tracking number. Today is September 25, and still waiting. I have an event to perform at and was hoping to have my packages delivered before then. Can you please advise me when my package will be delivered. Because of this I'm not sure I can order anything else from here because there is no one to answer the phone number given, live chat isn't for people who ordered products, and the tracking numbers are not found at USPS.
You have beautiful products, but the shipping and lack of customer service availability is a really big issue for me when I have to perform as much as I do.
Once again, please advise me when I will receive my packages...
Respectfully yours,
AMH
Andrea H.'s review of DressLily earned 10 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Andrea H,
We are deeply sorry that you did not receive your order.
I am sorry to tell you that there is no phone in our website, we will improve it in the future.
And our live chat will serve you if you have any issues.
We have shipped out your order on 2016-09-20, the estimated time is 7-10 business days.
We have offered a solution for your case on the email, could you kindly check it and offer us a reply?
Thanks for your support and kind understanding.
Best Regards
Dresslily Customer Service