Andrea H.

Never EVER order off this company. I sent a case from the UK to Brazil on 07-02. Today is the 05-04 and the case is yet to arrive. After trying to contact parcel2go about the circumstances of my case, they were unable to provide answers to where my case was, as well as provide any information about how to pay the customs charge. They provided me with 4 incorrect numbers for the Brazilian Sao Paulo customs team, including one which was a US visa company and they claimed this would provide me with the answer to my issues. One Parcel2Go employee was shocked to hear they still shipped to Brazil due to the numerous problems they have had with Brazil in the past.

There is no contact number for Parcel2Go, and every email/live chat conversation I had was met with an automated/copy and pasted reply which had no relevance to my issue.

I have had to reach out to Brazilian friends to find out how I can sort out this situation as now, the customs team are trying to charge me £500 as import tax, but this amount has been incorrectly charged.

Save yourself the torture of ordering off this company. It is super unprofessional, unorganised and an embarrassment of a business.