Andrea G.

I placed an order with Dermstore in November- plenty of time to receive it before Xmas or so I thought, as some items were for Xmas gifts. They confirmed receipt of my order, charged my credit card, then nothing. I wait and I wait. Finally after coming back from an extended Xmas holiday, I chase them up - "where is my order? You got my money".
Their response: "Oh we canceled your order and didn't ship it, because we're not doing that service anymore."
Well we're you ever going to tell me? What about my refund?...
If I'd not chased up the order then what? You'd just sit on my money thanks very much, in exchange for - oh that's right - nothing!
Dear reader do not use this company. They have no integrity let alone any customer ethos. Where I come from, if you take a customer's order and money and don't deliver the goods, that's stealing.