We’re in this together! Stay safe with our COVID-19 guide

View
×

ANDREA D.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Clothing & Fashion, Baby & Kids

Member since April 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    19

Review Distribution

1 Review by ANDREA

4/16/21

Not only you wait for a long time for your order, it may also not show up at all. After numerous phone calls to the customer service, they finally refunded the order I never received. After a month and a half I get the order in the mail and then decided to keep it. Sure enough I get an email saying they either need me to send it back or pay for it. Fair enough. What is not fair is that even after taking the time to call them and try to make that payment over the phone they say you can not do it over the phone. You need to go to the bank and do this transaction and take a picture of it and send it to us. So here I'm given a whole set off new responsibilities for something I should not waste even another minute on. There are companies out there who go through the same problems with shipping/lost packages etc and they at least have enough customer service to not put you through anymore inconvenience and they just charge your card. This is ridiculous! NO MORE MANGO!

Tip for consumers:
They are not an eco-friendly company and the customer service is horrible so don't waste your time!

Products used:
A turtle neck sweater

Service
Value
Shipping
Returns
Quality

ANDREA Has Earned 1 Vote

Andrea D.'s review of Mango earned a Very Helpful vote

ANDREA hasn’t received any thanks yous.

ANDREA doesn’t have any fans yet.

ANDREA isn’t following anybody yet.

Similar Reviewers on Sitejabber

lynj214
Lyn J. reviewed Mango
6/12/21

Even though I love the Mango brand, the online shopping experience is abominable! It takes about...

soleils5
Soleil S. reviewed Mango
5/16/21

After 1 month of waiting and sending over 40 emails, no refund! Don't order online because they...