Andrea C.

I went to ticketmaster 2 hours before Garth Brooks tickets were on sale for another city 3 hours from us - Knoxville TN. After hours of waiting in the Cue online, they sold out and was told no tickets left, so then I was referred to Stubhub.com. I was buying 2 tickets but we were splitting them up on 2 different cards for payment, so I had to buy them separately. The first transaction went through and to my surprise a $100 SERVICE FEE. Yes, $100 for 1 ticket? So almost $500 for the first ticket (already RIDICULOUS for any artist). Then, I made sure both seats were available, and logged in to buy my 2nd ticket, where I chose my seats, the price was the same and it was beside the previous ticket I bought in the same section. Ironically what was in my CART at the time, and the card I inputted for payment is NOT what went on the checkout screen. I pressed submit based on what I saw on my screen, but then got an alert from my credit card that a $1200 authorization went through for Stubhub.com! I flipped and called my credit card to say it was fraud after I logged back in to stubhub.com on my account to find they charged 2 MORE TICKETS, not even in the correct section to my original card on the 1st purchase. I called Stubhub, customer service was rude and stated "Well we have no problems with our website". They first refused to transfer me to a supervisor when I asked, then later came back said "All supervisors are in a meeting but one will be calling you back within 2 hours". Just as I thought no one called me back. I called back the next day, same thing, no one called me back after being on hold for 35 minutes. They states "Our policy is No refunds sorry". They did nto even listen to what happened just kept repeating there was nothing wrong with their site. Later in the week, the local news here did a story on Beware of Garth Brooks ticket sales as many have been fraud and had issues with fake tickets or wrong seats charged to their credit card. I wish I had seen this report sooner. I disputed this through my credit card and later got a letter back from stubhub.com through my credit card saying "The ticket purchased was legitimate and my claim was denied". I was VERY UPSET. I have been with this credit card company 11 years. Stubhub did nothing but send my order and a letter from the original order and no one wanted to do anything. By the way, the show is less than a week and I have NO tickets in hand and nothing I can sell to get my $1200 back. And now I have 3 tickets, none sitting together and a total of $1700 between the two purchases on my credit card. It angers me to no end. Am Express also is now disputing a 2nd time with management for me. If I don[t get this resolved I. Will go to the Media here in town as well as post everything I can on social media with my large following about how poorly Stubhub treats their customers and not to use them. BEWARE, use ticketmaster, dont use Stubhub