Member since October 2017
- Reviews 1
- First to Review 0
- Very Helpful 3
- Funny 0
- Fraud Buster 0
- Great Find 0
- Well Said 0
- Thank Yous 0
- Fans 0
- Profile Views 68
This has to be the worst customer service i have ever experienced. i recently purchased 2 mobile phone batteries of which one was faulty, i contacted uk mobile store explaining the problem i was having with my battery hoping for a replacement.... 7 / 8 emails later and still no response i became very frustrated and asked Paypal for help at which Paypal opened up a case on my behalf to resolve any issue and asked that i communicate. I emailed Uk Mobile Store again explaining that all i ever wanted was communication from them, VOILA, they MIRACULOUSLY returned my email ( WHICH I WOULD LIKE TO ADD IF THEY WOULD HAVE DONE THIS IN THE BEGINNING I WOULD NOT HAVE RESORTED TO CONTACTING PAYPAL ) On this email requested that i close the paypal case and return the battery for a refund BUT THEY INSISTED that they could only do this if i closed the case first as paypal wouldnt allow them to make a refund if a case was still open. This did not seem right to me, i felt they were trying to pull a fast one plus i DIDN'T trust them enough to do so, therefore i called paypal and they said this was not correct and to continue through themselves and return the item with tracking info and they would see to the rest. I would have been happy receiving only a partial refund as i did only returned one item AND PAYPAL knew all about this..........Upon Uk Mobile Store receiving my item they then emailed me this time threatening small claims court as they said i was requesting all of the money yet had only returned one item....like i mentioned previously PAYPAL was well aware of this due to my honesty with them and yet still awarded in my favour the FULL REFUND of both items. I suppose that is what you might class as "what goes around comes around". i would like to say A VERY BIG THANK YOU TO PAYPAL for their help during this frustrating time and A VERY BIG NO THANK YOU TO UK MOBILE STORE.don't be fooled..... Their communication is fine before ordering but if you have a problem you may as well fall off the face of the earth as you wont even exist.
ANDREA Has Earned 3 Votes
Andrea A.'s review
of UK-MobileStore.co.uk earned 3 Very Helpful votes
ANDREA hasn’t received any thanks yous.
ANDREA doesn’t have any fans yet.
ANDREA isn’t following anybody yet.
Similar Reviewers on Sitejabber
Unfortunately this company has left me no choice but to leave a negative review. They sent the...
No customer service available
Delivery was delayed and they did not...