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ANDREA A.

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Experience: Computers & Technology

Member since October 2017

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1 Review by ANDREA

10/23/17
This has to be the worst customer service i have ever experienced. i recently purchased 2 mobile phone batteries of which one was faulty, i contacted uk mobile store explaining the problem i was having with my battery hoping for a replacement.... 7 / 8 emails later and still no response i became very frustrated and asked Paypal for help at which Paypal opened up a case on my behalf to resolve any issue and asked that i communicate. I emailed Uk Mobile Store again explaining that all i ever wanted was communication from them, VOILA, they MIRACULOUSLY returned my email ( WHICH I WOULD LIKE TO ADD IF THEY WOULD HAVE DONE THIS IN THE BEGINNING I WOULD NOT HAVE RESORTED TO CONTACTING PAYPAL ) On this email requested that i close the paypal case and return the battery for a refund BUT THEY INSISTED that they could only do this if i closed the case first as paypal wouldnt allow them to make a refund if a case was still open. This did not seem right to me, i felt they were trying to pull a fast one plus i DIDN'T trust them enough to do so, therefore i called paypal and they said this was not correct and to continue through themselves and return the item with tracking info and they would see to the rest. I would have been happy receiving only a partial refund as i did only returned one item AND PAYPAL knew all about this..........Upon Uk Mobile Store receiving my item they then emailed me this time threatening small claims court as they said i was requesting all of the money yet had only returned one item....like i mentioned previously PAYPAL was well aware of this due to my honesty with them and yet still awarded in my favour the FULL REFUND of both items. I suppose that is what you might class as "what goes around comes around". i would like to say A VERY BIG THANK YOU TO PAYPAL for their help during this frustrating time and A VERY BIG NO THANK YOU TO UK MOBILE STORE.don't be fooled..... Their communication is fine before ordering but if you have a problem you may as well fall off the face of the earth as you wont even exist.

ANDREA Has Earned 3 Votes

Andrea A.'s review of UK-MobileStore.co.uk earned 3 Very Helpful votes

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