Andie E.

I purchased one of their rugs just a few weeks ago, at the end of September. The rug is already starting to unravel in 11 places. I reached out to their customer service center and was connected to * via email. I sent photos confirming the condition of the rug. For the past 2 weeks, we have been going back and forth. At this point, it does not seem that they are going to take care of the damaged rug. I have requested a full refund. They have yet to confirm that they will refund my money. They offered a $90 discount for a new rug, which is RIDICULOUS, as I now know how crappy their rugs are and do not want one from them period. I have asked for confirmation of a FULL refund and I have requested that they have a shipping company pick up and package the rug. They continue to offer a replacement, which of course I do not want, and refuse to give me a refund for a faulty product. I cannot stress enough how terrible this company has been to work with. I paid $684 for a rug that was unravelling upon delivery.

*Personal information redacted by admin

Be warned... normal frustrations with senseless sales reps aside, Aaron's just committed fraud. THEY TOOK THE CREDIT CARD INFO I GAVE THEM FOR ONE SMALL APPROVED PURCHASE OVER THE PHONE AND BEGAN CHARGING ME FOR AN UNAPPROVED PURCHASE WITHOUT MY CONSENT! I started renting my equipment from Aaron's about a year ago. When the delivery arrived, one of my appliances was damaged with a dent. I agreed with the salesperson that I would keep it instead of waiting for a replacement and receive a hefty discount. I have been paying monthly at that discounted rate. 2 months ago, I was kicked off of Aaron's automatic payment schedule when they were going through some internal changes. Twice I talked to people who said they have no record of a discount and with all new staff and management, I now owe the full cost. Last month I paid via phone for the ONE payment I signed off on. I woke up this morning to see that I had been charged the full rate via automatic payment which I NEVER signed off on. This means that the black female manager I spoke with took my card info and instead of processing my regular payment, inserted it into their system so that it would automatically withdraw an amount I did NOT approve! This is fraud and will be treated as such.

If there were a world record for worst customer experience, Rogue would win first place. The amount of order errors and lack of care from their customer service department is truly baffling and one for the books. I placed an order April 25th. I wanted to exchange one item for a different weight. I placed the exchange through their automated system and received the wrong weight two weeks later. I contacted them, was understanding and polite about the error and requested a replacement. I had to pay $3 to print the shipping label at UPS for Rogue's error. I waited another week for the correct item to arrive only to receive TWO replacement items instead of one. And the craziest part... NEITHER OF THEM WERE WHAT I ORDERED! Frustration full fledge by this point, I contacted them again. They said they ordered pickups for the two items through UPS and get this... THEY GAVE UPS THE WRONG ADDRESS! The amount of stupidity and errors from this company is truly baffling. Honestly, I'm laughing at this point and telling every soul, including gym clients of mine, to purchase equipment anywhere and everywhere but here. I truly hope they lose many clients. Worst part? No apologies, no compensation for all this lost time and wasted money printing labels. It is now June 7th and the weights are still sitting in front of my house. Screw you Rogue, you guys are the world's worst company. The service reps who "helped me" are Paul C, Trey B and Marc Russell. Each and every one of you sucks.

It recently came to my attention that for 55 months I have been double charged for my Spotify account. Back in 2015 when Spotify and Apple split, I transitioned my Spotify Prime billing over to Spotify because it cost me $10.91 whereas Apple charges $14.19. At this point in time, my Apple Spotify account was downgraded to a free "trial" account and I was no longer being charged the inflated premium. I'm only now realizing, 55 months down the road, that once that trial period ended, Apple began charging me for my account that had previously been canceled with them. They chalk this up to a "user agreement that states that once a trial subscription has ended, you will automatically be charged for the premium account". I have never once received an email regarding these charges. The total charges for these 55 months amounts to $780.45. After 4 hours on chats and on the phone with Apple employees and supervisors, I was told I would be credited $28.38. This is pure fraud and theft. I was never notified of these charges. After reading multiple forums and threads from others experiencing this same issue, I have reached out to a class action lawyer. He will be investigating this issue further. I plan to update this thread as we look into suing Apple. Stay tuned and share this thread if you know of others who have been taken advantage of in a similar way

Do not shop here. This is a fraudulent company that steals your money. Their clothing is horribly made and despite the specifications of their return policy, they refuse to refund and ignore customer complaints both via phone and email. Their returns policy states, "Please note that Verge Girl does not offer refunds for change of mind or if an item does not fit." I explained that my reason for return was the terrible quality. Threads were sticking out of seams and fabric felt like plastic... not as described and pictured. I sent 15-20 emails attempting to contact them over a 4 month time span with no resolution. I have reported them to my bank for fraud.