Andi D.

I have never had such a bad experience with a company in my life. Their policies are beyond comprehension. I booked a flight and upgraded to first class, then covid canceled our plan. Now I want to downgrade the ticket to use in coach so I can go on two trips. Even though the airline says you absolutely can do this, Expedia said that have no way to and it can't be done. 5 hours and 4 agents later they say there's no email and no way to reach corporate. I've used Expedia over 40 times to book my flight, car rentals and hotels. I caution you to book through them. I will never use this site again!