Anayely G.

It was my first time ever shopping at Windsor. The BREA MALL location. I was there on 6/20/19 & I purchased a very nice burgundy dress. Coming home that day I checked out there website & I see that the dress I had just purchased for almost $200 was on sale for $70. I decided to place the order online & return the more expensive one. So I did. On 6/24/19 four days after my in store purchase I went in to return the dress & a manager named Ashley said I was not able to return my dress because it was final sale. When I purchased the dress the cashier did not tell me it was final sale. Had I known that I would not have ordered the other dress online. I was very upset & asked if there was anything she can do for me this one time because now I had 2 dresses exactly the same. She said there was nothing she can do but only give me store credit. That was $200 going to waist. I probably asked her about 5 times if she can please return the dress this one time & she said no. Then this lady which I don't know her name but I so wish I had asked her for her name who she said she was also a manager there. She was tall, light skin with blonde hair very kind lady said she would return the dress for me this one time because she wanted my first experience with Windsor to be a good one. I was so thankful for her to take action upon this situation to satisfy a customer. As to the manager named Ashley from my personal experience she needs a more understanding attitude. I left there was a bit attitude she didn't really want to hear my explanations & when I asked for her name she responded with attitude & turned her back twards me quick.
Thank you