Ana K.

So surprised shoes.com is still in business. My husband had the worst experience with the agent who couldnt really speak English. If you are called shoes.com and offer ur services in English, you better make sure you can serve English consumers. Anyhow, they never sent the paid shipping label as promised. I paid tones of shipping and duties fees that they decided not to refund me for. I couldnt believe that. They shipped the wrong item, but all the fees are on me? Buying from shoes.com is really a bad idea.

I used FlightHub for several years because of cheaper fares, but this is the first time when I had to cancel the flight due to Hurricane Matthew evacuation. First of all they charged me a cancellation fee of $125 on a flight that is only worth $280. They didn't send me any email confirmation or receipt. I had to call them over 3 times to make sure they send me something that looks like a receipt of this transaction. On one of these calls they told me that if I decide to use a credit of $280, the airline will charge me a rebooting fee of $200. Which doesn't make any sense because the total fees will be $325 - more than my flight credit! It was their fault of not telling me about the rebooking fee right away and they refused to give me a $125 refund. Once I told them that today they lost a customer and I will write a bad review, they just hanged up. Don't book you flight with FlightHub - they will screw you over!