I placed my order 6th of January. And as per delivery information it supposed to be delivered after 11 working days. Of course it never happened. I was following up with my order past 1 week, and I got an information that it would be delivered 22nd of January, which is actually today. And I didn't received any message, call or email I decided to follow up by myself and contacted by Live Chat. Gentleman who assisted has -0 experience how to handle customers or even what to say. He said that it would be delivered by today and after I asked a number, contact number with whom I could just call, he's telling me that my parcel get lost in transit and he offered me to replace it. He said that after parcel leaves warehouse, there's nothing they can do. Which looks and sounds so unprofessional. I decided to speak someone over the phone and I make a call. Gentleman who answered he's telling me that Shirt which I ordered on 6th of January, and I paid for it, unfortunately it's out of stock. I had no words to say or to express my anger. I've been waiting for so long and that's so disappointed! Such a brand Charles Tyrwhitt I wasn't expecting! Shame!