ananda o.

Just purchased adobe ps for mac at £455. Seriously worried. Phone calls never anwered, and finding it impossible to get connected to them via live chat after i cancelled the order and requested a refund, no email reply either. I cancelled after reading up a little on them and got an uneasy feeling about them. I think they are a sole trader operating via a virtual office after looking up there website details, also think they are U.S. based. I'm really worried as it's a big spend. Just hope they give a refund as there website states, or I'll feel gutted. Be wary of this company, although I'll post back to let you know if they keep to their word and refund me.
UPDATE 24TH March 2010
It's two weeks later, and I finally got a refund, so there is hope if anyone is going through a similar situation. I would not recommend this company to anyone though.
I never got through on the phone, had none of my emails answered, and live chat would not reply either as soon as they knew they were talking to me. It was driving me round the bend. Completely frustrated I phoned the department of trading standards and was informed to send horizonsoft a letter which I could download from there website. It seems this letter done the trick as it threatened legal action and stated all the legalities etc. Five days after sending it they paid up.
Verdict- the worst customer service I have ever dealt with. Stay clear of this company! I consider myself lucky to have got my money back.( Read the other customer reviews.) Better to pay a bit more and go to a reputable dealer like amazon etc.