I purchased the new platinum blonde shade. It arrived looking shiny, almost fake like Barbie doll hair, but soft. After depositing a redken toner, the hair showed signs of being synthetic, as natural hair shouldn't change quality after toning with a professional product. Mary with customer service refused to help me with this matter. If high quality hair is advertised, then that's what I should be paying $200+ for. Have to throw it out, will never buy from cashmere hair extensions again.