I enjoy shopping and it is supposed to be fun. I purchased many items from this site. Unfortunately this company is clueless about how transactions are made. Our bank has always approved our purchases and this company was always paid. This is the second time they wanted us to "Prove" who were are. They want my personal Identification and they will never get it. I shop all over and have never been asked for my personal ID to shop online. This is what our bank is for. They put me through back and forth emails where I told them they could take their request and stick it somewhere. After all this nonsense they sent out the orders without the ID> Of course the bank paid as always. I just ordered $3,000.00 worth of merchandise same credit card used and again they are asking for ID> They are not located here in the USA and they are clueless, incompetent and rude. They claim to have no way to write or email the CEO. Who is in charge who to complain to? Beware of the items you purchase as well. Retail prices are definitely exaggerated and a lot of junk has been shipped to us. An unfortunate learning experience and a waste of money in the long run. I am looking for a company similar that operates here in my country.