I had decided to clean out my closet and had a dress that was a designer $600 in my bag. They put it under some strange brand. I saw the price they listed it for was $12 …. And my payout would be $ 2.50! I emailed them immediately too please change prices or ship back to me. The girl said she would work on it immediately. A week later, I check my kit and the item was SOLD. I learned my lesson and will just donate clothes completely in the future. I feel that this company just wants to be greedy… will not use EVER again