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I was on the phone, on hold for 45 minutes, spent 20 euros! On fees, the guy answers the phone and after talking for 9 seconds he hungs up!
THEN, he calls back and passes a recording! Literally a guy saying "hello can you hear me, call me back, what's you name"
They pass by as a Portuguese agency because they have a +351 number, but it is an indian agency that redirects all the phonecalls to wherever they are.
I AM SHOCKED WITH THE LEVEL OF INCOMPETENCY AND HOW BAD THEY DONT CARE ABOUT CUSTOMERS
Tip for consumers:
DON'T!
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They saw me looking at a flight for A particular day then when I went to book it when I went to...
