I contacted their customer support to ask questions about a specific Prada bag. Jonathan in customer support replied within an hour. So I took the chance and ordered a Prada Vitello Daino Black Leather bag which arrived in a few days. The bag had a few tiny scratches on the hardware but as they're an outlet store I wasn't surprised. I've never owned a deerskin leather bag before, but I like it because it's durable, it looks great with my jeans, and when I accidentally spilled something on it, it wiped off easily. My bag did come with the authenticity card, care booklet and sleeper bag. I'm now looking for a Prada wallet and if I don't find the one I want in stores, I will visit them again.