I ordered 3 dresses. Yoins charged my card. I'm waiting and waiting for the dresses. I had received an email telling me that they shipped. I never got anything. I called and got the run around and put on hold. I did the text chatting and got the run around again. NOW they are telling me that they shipped 1 dress and back ordered 2. The BIGGEST problem is I didn't even get the one they claim that they shipped. I contacted customer (lack of Service again and they tell me I should ask the post man if he has the package or ask my neighbors... I told them to forget about it and just refund me... "Oh No! We can't do that" Now I'm having to dispute the charge thorough my credit card. What a hassle! Beware of this site. Use at your own risk. Better yet, Don't take the chance. There are plenty of legitimate sellers out there that stand behind their merchandise. I'm not adding a photo to this post, SINCE I NEVER GOT THE DRESS.
Dear Ana B.,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly