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A N.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since March 2020

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1 Review by A

3/6/20
It is not a good idea to purchase Avanquest Software. One of the big reasons for this is the extremely poor quality of their technical support.

After purchasing a copy of their System Suite software, a firewall, anti-virus and PC maintenance package, I found the firewall application within the Suite will not work with Windows 10. The company that handles Avanquest's technical support, VCOM, admitted to this.

After sending multiple messages to VCOM explaining a number of additional problems with my PC's, (which I will spare the details of) a technical support representative named Michael would reply to my messages with only "Thank You for contacting technical support. If you have any other issues, please write back to us." I received this same message repeatedly after describing in detail the issues I was experiencing. Michael (or someone at VCOM) apparently does not know how to read email messages in their entirety, and/or correctly. Perhaps Michael and His fellow VCOM employees are overworked?

On a couple of other occasions Michael replied by saying "I did not see any text in your response." When I scrolled through the entire body of text in Michael's same return message, there it was. The detailed explanation I had provided. It's hard to know what is going on within VCOM.

After multiple attempts to explain and re-explain the issues I was having for three months in a row to Michael, I will not be renewing my subscription. I have wasted my money on this software.

When I was able to get a live Avanquest customer service representative, she referred me back to technical support. After explaining the nature of the "support" I received, She referred me to back to technical support. When I asked for a refund for the raining time left on my subscription, She referred me back to technical support. Is there a pattern here?

It has become clear to me that the issues I am having with this software will never be resolved. I have decided to uninstall System Suite from all my devices and I will not be renewing my subscription which expires in October.

Goodbye Avanquest, goodbye, VCOM. The Titanic(s) of software and technical support organizations.

Tip for consumers: Do not use this software.

alyonal3
Alyona L. – Avanquest Software Rep
Hi there,

Thank you for your feedback and for bringing this to our attention. I am sorry that you’re disappointed with Vcom services. Could you please let me know your Order ID and email address in PM? I’d like to help where I can and pass along your comments and refund request to the Vcom team, but I just need a bit more information before doing so.

I understand how it can be frustrating to purchase a software for your needs and not have it meet your expectations, so hopefully, I can get this sorted out for you.

Awaiting your reply.
Regards,
Avanquest Team

A Has Earned 3 Votes

A N.'s review of Avanquest Software earned 3 Very Helpful votes

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