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Amy X.

Contributor Level

Total Points
83

1 Review by Amy

  • iHerb

5/4/19

The problem with iHerb is that they have all these different people handling the same case and all the information the customer sent to the customer care officer previously got lost! I shouldn't be asked to provide the same info again when it's already been sent previously, so my part is done! I don't know what Anzhelik has been doing and now my case comes to another different Customer Care officer! Go ask Anzhelik for the screen shots or check iHerb's database! And for the 3rd time I've asked for an iHerb Contact Number so that I can ring to discuss the issue but iHerb would just ignore my request. Without a contact number, the customer has no where to escalate their case except wasting time going round in circles talking to all these different customer
Care officers (without a face / voice except via emails) and keeping repeating the same grief but getting nowhere!

Amy Has Earned 3 Votes

Amy X.'s review of iHerb earned 3 Very Helpful votes

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