This review is a little bit late but I just got back from my trip and thought this is well deserved by the agent who assisted me. Frank was fantastic when I needed to book my flight. Not only did he give me the lowest cost for the flight. He also took care of everything else as well. Ho chose the best seats available for me on both flights, specified my meal preferences to the airline and even went above and beyond to give them my frequent flyer numbers for my points as well. I have an upcoming trip and I have a feeling that I only need to make one call and I'll be good to go.