I am running Quicken 2013. I am having difficulties downloading transactions. When I FINALLY got a phone number to call them (they make it very difficult), I was told I had to pay them to help me. I have already purchased the software, now they want me to pay nine dollars and some odd cents to have them support THEIR software? I have never heard of such a thing. This means they can purposely put a bug in the version I am running and make my pay them to help fix it. What a scam.