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1 Review by Amy




Im disgusted. Last week I made a reservation for a hotel stay last night. I cancelled 2 days after making it. I made sure it was within the time frame to prevent charges. Then this morning I get notice I was charged $187. Called the hotel who said I was a no show. I explained situation and they referred me to Travelocity. I called. Rep was kind and tried to help but had to pass me onto supervisor. Supervisor was kind and tried to help but had to contact corporate. On the phone the supervisor explained corporate was able to confirm my activity online and that I tried to cancel. They said my cancellation was not successful. I followed the link texted to me to cancel the reservation. It seemed quite simple and took me to a page that said cancel this reservation and I clicked on it. There was never any indication that the cancellation process that i followed as instructed was not successful. Now Im out $187 for a trip I cancelled. And I repeat- corporate CONFIRMED on the phone call that they could see the cancellation steps I took..... but it wasnt successful. Im in social work and hardly make the extra $ to just throw around. Im so disgusted with Travelocity. So disgusted.

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