I have used Raise quite a few times for buying discounted gift cards. Recently, I bought a gift card and when I went to use it, it said that there was no balance. I immediately called Raise Customer Service and they refunded me immediately. I was very happy with how quickly they fixed the issue. Thank goodness for the 1 year money back guarantee! Even with that mishap, I will still continue to use Raise. It's a wonderful service to save a little bit of extra money! :)