Stay far away from this business, they keep telling you they've refunded my service fee (called them within 5 min of booking as it was a mistake and I never went on the trip) but refuse to provide any written confirmation of anything and will keep telling you to call the bank. I've called in about 5 times over the last month and have been promised emails, and to wait 3-5 more days every time and nothing happens. Im disputing their service fee through the CC now. Total waste of time and this company is running a scam with all oversees customer service that have no authority to do anything.