I ordered a daily devotional book on 12/9/19. As of 1/10/20 I hadn't received it. I spoke to a rep who told me they'd resend it and I'd receive it in the mail by 1/31/20. I never received it. Today, 2/3/20, I called asking for a refund. I was told I'd ordered an e-book, which I still didn't receive, although the last rep I spoke to told me it was coming in the mail. Let's see how long it take me to get my refund. They've got some serious problems within their company.