From the minute I saw a dress style on their website, I knew I loved it but needed some "tweaks" to make it the perfect dress I was looking for. I emailed with questions and Lily was prompt and friendly in her response. She confirmed that they could make the dress I needed (in a custom color and specific measurements, AND with a different hemline) and rush ship from China to the US by a specific date! Then, she even followed up her email with actual photos of the team members SEWING MY ACTUAL DRESS! The dress arrived 3 days early, which gave me the time I needed to find the right shoes to wear with it. :) The dress is well-made and beautiful! Thank you for an excellent customer experience!