I ordered a set of pans ($30) and a vacuum ($89). I immediately returned the vac because it looked like a child's toy and I didn't even take it out of the box. When I checked my balance it was over $75 AFTER the refund! After speaking to someone for an hour and trying to understand her "english" and hearing " I do apologize for the inconvenience" about a hundred times, she said they would refund me $14.95 which has not happened yet. I was put on hold about 4 times, asked to speak to a supervisor which she refused to do. They gave me the biggest runaround about return shipping fees and "undamaged items" fees until i was screwed out of half the cost of the item that I returned in perfect condition. They said they could not refund the full amount on the vacuum because it was NOT damaged and they only give refunds on damaged items. So if I took a hammer to it, I guess I would have gotten my money back. But they got the Vacuum back in perfect condition to resell again to some other poor sucker. And my balance is still over $75 for two lousy pans. What a total scam. I am paying off my balance and cancelling this garbage account. STAY FAR AWAY.