Amy S.

Tenso is the worst thing ever; the shipping is expensive, package never arrives, and doesn't give refunds. I ordered from tenso and I had to choose the most expensive shipping method because the other shipping methods could not mail my small package for some stupid reason. It was supposed to take 3-5 days but it has been 2 months and the package has never arrived. I contacted them and they made me contact so many places that killed my time, then they asked for proof that I have actually bought the item. WOW suspecting their customers. When I showed them proof they said that they have asked for investigation and they will pay back the refund ''depending on the results'' in around a month or so. It was already OVER a month and there is no results. I try contacting them but they wont answer. They stole my money and scammed me! Honestly, just buy a ticked to Japan and buy your things there. Dont use tenso they are terrible, erode, non-responsive, stupid, and obscure.