We placed an order on 12/10. We received the full outfit minus on item. I have now waited for an agent for a combined total of 40 mins. I emailed customer service and the auto reply email says that they will respond within 2 days. This was ordered as a Christmas gift and will obviously not be here in time. They clearly did not anticipate the volume they would sell this Christmas season or hired terrible employees. If I could ever actually speak to one, I could provide a better judgement on that. Amazon churns out massive amounts of stuff very quickly. As does Walmart and Bass Pro Shop. We have had zero problems with the other orders we have placed from other retailers.